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Caxton FX Review

Ratings
Speed of Service
Reliability
Value for Money
Customer Service
Overall

Basic Information

Caxton FX are a relatively new broker based in London, England. The company was founded in 2002 by Rupert Lee-Browne, a financial consultant who had previously worked with various start ups. While they primarily focus on consumer currency exchange they also act as an authority on economics, regularly publishing forecasts, reports and various pieces of analysis that traders and the media at large use in their own publications or broadcasts.

Spreads/Commissions/Fees

Caxton are one of the few brokers around who do not charge their customers any commission or fees, which tends to give you better value for money. They also have a firm policy to never pay their staff on a commission basis, as the last thing they want you to have to deal with is a pushy dealer. On average Caxton offer their customers around 4% more than high street banks, so they are well worth consideration.

Customer Service

As we mentioned above, Caxton staff, unlike their much of their competition, are not offered anything in terms of commission. This means the staff are more friendly and less tenacious in their approach to customers such as yourself. You can reach them by telephone, email or fax and you will always be greeted by a helpful, knowledgeable and polite representative who can usually organise your quote or find a solution to your problem within minutes. Our calls were answered by an actual person within seconds, which is great when compared to some of the bigger companies who seem to prefer keeping you on hold for 5 or 10 minutes while they get round to dealing with you.

Ease of Use

It really does not get much simpler than picking up the phone or dropping an email, then popping the kettle on while you wait for your money to be delivered. As a smaller company they are often willing to go the extra mile to ensure your needs are met. If you need the money in a hurry then just ask the representative you are dealing with about your options, usually it can be sent next day delivery or via courier if you are really up against it. Either way, your funds will be on hand when you need them, where you need them. If you are making an international transfer then it should take no longer than 2-3 business days.

Final Verdict

A very sleek and professional broker, who is always willing to go the extra mile to ensure your needs and expectations are surpassed. While they are only a small operation with 60 or so employees there have been no negatives to note from our encounters with them. As always, it’s best to shop around but if the quote is right then you can deal with these guys safe in the knowledge that you’re in good hands.

How do I get started using Caxton FX?

The first step is always to get yourself a quote. You can do this by clicking the “Get a Quote” tab at the top of this review. Once the form has been filled out you will be contacted either by email or telephone, depending on which method you prefer, and give your offer. Please do not fall into the same trap as so many others, these offers are nearly always negotiable so if it does not meet your expectations let the broker know and haggle for the best price.